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An intelligent virtual assistant (IVA) represents a significant advancement in how humans interact with technology, blending artificial intelligence, natural language processing, and machine learning to create systems capable of understanding and responding to human input in a conversational manner.

At the core of an intelligent virtual assistant lies natural language processing (NLP), which enables the system to understand spoken or written language. NLP breaks down user input into components such as intent, context, and sentiment, allowing the assistant to generate appropriate responses.